7 Replies Latest reply on May 30, 2020 10:20 AM by LJ LongWing

    Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.

    MAHESH MEENA
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      getting this error in armonitor.log

      Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:514       > /* Wed May 27 2020 05:37:52.0954  */ Name [ BMC:FileDeployer ] and Type [ BMC:FileDeployer ] assigned to process - [ "%BMC_JAVA_HOME%\java" -classpath "C:\Program Files\Java\jdk-14\lib\bmcext\*;C:\Program Files\BMC Software\ARSystem\arfiledeployer-9.1.10-SNAPSHOT.jar" com.bmc.arsys.filedeployer.ARFileDeployerDaemon -i "C:\Program Files\BMC Software\ARSystem" -mt ARServer -m ].

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:592       > /* Wed May 27 2020 05:37:52.0955  */ Starting service - [ BMC:FileDeployer ] attempt [ 0 ].

      <MNTR> <TNAME: main                     > <INFO > <ProcessMonitor                     > <      ProcessMonitor.java:165       > /* Wed May 27 2020 05:37:52.0955  */ ProcessMonitor starting process [ BMC:FileDeployer ].

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:119       > /* Wed May 27 2020 05:37:53.0974  */ Initialization of ProcessController Completed.

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:121       > /* Wed May 27 2020 05:37:53.0974  */ Processes are named as follows:

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:128       > /* Wed May 27 2020 05:37:53.0975  */ Process Name [ARSERVER], Process ID [4880], Process Command ["C:\Program Files\Java\jdk-14\bin\java" -classpath "C:\Program Files\Java\jdk-14\lib\bmcext\*" -jar "C:\Program Files\BMC Software\ARSystem\arserver.jar"  -i "C:\Program Files\BMC Software\ARSystem" -l "C:\Program Files\Common Files\AR System\Licenses\valuelabtest" -m  -t]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0989  */ Process Name [BMC:DefaultJavaPluginServer], Process ID [6352], Process Command ["C:\Program Files\Java\jdk-14\bin\java" -Xmx1024m -classpath "C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr91_build009.jar;C:\Program Files\Java\jdk-14\lib\bmcext\*;C:\Program Files\BMC Software\ARSystem\arserver\api\lib\arcmnapp91_build009.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x valuelabtest -i "C:\Program Files\BMC Software\ARSystem" -m -alias BMC:DefaultJavaPluginServer]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0989  */ Process Name [BMC:NativePluginServer], Process ID [5864], Process Command ["C:\Program Files\BMC Software\ARSystem\arplugin.exe"  -i "C:\Program Files\BMC Software\ARSystem" -m]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0990  */ Process Name [BMC:ARDispatcher], Process ID [6668], Process Command ["C:\Program Files\BMC Software\ARSystem\arsvcdsp.exe"  -d "C:\Program Files\BMC Software\ARSystem" -m]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0990  */ Process Name [BMC:CarteServer], Process ID [5352], Process Command ["C:\Program Files\Java\jdk-14\bin\java.exe" -Xmx1024m -classpath "C:\Program Files\Java\jdk-14\lib\ext\*;C:\Program Files\Java\jdk-14\lib\*;C:\Program Files\BMC Software\ARSystem\diserver\data-integration\*;C:\Program Files\BMC Software\ARSystem\diserver\data-integration\lib\*" "-Dorg.mortbay.util.URI.charset=UTF-8" "-DKETTLE_HOME=C:\Program Files\BMC Software\ARSystem\diserver" "-DKETTLE_REPOSITORY=" "-DKETTLE_USER=" "-DKETTLE_PASSWORD=" "-DKETTLE_PLUGIN_PACKAGES=" "-DKETTLE_LOG_SIZE_LIMIT=" "-DKETTLE_MAX_LOG_SIZE_IN_LINES=5000" "-DKETTLE_DISABLE_CONSOLE_LOGGING=Y" "-DKETTLE_COMPATIBILITY_MERGE_ROWS_USE_REFERENCE_STREAM_WHEN_IDENTICAL=Y" "-DKETTLE_LENIENT_STRING_TO_NUMBER_CONVERSION=Y" org.pentaho.di.www.Carte ip-172-31-38-94.ap-south-1.compute.internal 20000 -i "C:\Program Files\BMC Software\ARSystem"]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0991  */ Process Name [BMC:CMDBDispatcher], Process ID [5376], Process Command ["C:\Program Files\BMC Software\AtriumCore\cmdb\server64\bin\arcmdbd.exe" -i "C:\Program Files\BMC Software\ARSystem" -m]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0991  */ Process Name [BMC:ReconcilationEngine], Process ID [7240], Process Command ["C:\Program Files\BMC Software\AtriumCore\cmdb\server64\bin\arrecond.exe" -i "C:\Program Files\BMC Software\ARSystem" -m]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:135       > /* Wed May 27 2020 05:37:53.0991  */ Process Name [BMC:FileDeployer], Process ID [8436], Process Command ["C:\Program Files\Java\jdk-14\bin\java" -classpath "C:\Program Files\Java\jdk-14\lib\bmcext\*;C:\Program Files\BMC Software\ARSystem\arfiledeployer-9.1.10-SNAPSHOT.jar" com.bmc.arsys.filedeployer.ARFileDeployerDaemon -i "C:\Program Files\BMC Software\ARSystem" -mt ARServer -m -mp ycpYqgDqe+6iZhP7Wp3gZaXZhficr/HjRr+ZR+kvU4J5lR7C5an1O+TXv/TZGEklyu0ekOCVA0JYiXmAAJRlRucuTCYc273C13YCVm6vmn8pvXforFoyRQ==]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:141       > /* Wed May 27 2020 05:37:53.0991  */ Process Name [BMC:NormalizationEngine], Process Command ["\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x valuelabtest -i "C:\Program Files\BMC Software\ARSystem" -alias BMC:NormalizationEngine]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:141       > /* Wed May 27 2020 05:37:53.0992  */ Process Name [BMC:AtriumSharedPluginServer], Process Command ["null\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\shared;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\xml-apis-2.10.0.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\websvcjava91_build009.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\federation\lib\axis.2.1.4_all.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\federation\lib\axis2-kernel-1.6.3.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbbol91.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x valuelabtest -i "C:\Program Files\BMC Software\ARSystem" -alias BMC:AtriumSharedPluginServer]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:151       > /* Wed May 27 2020 05:37:53.0992  */ External process names are as follows:

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:155       > /* Wed May 27 2020 05:37:53.0992  */ Process Service Name [BMC Remedy Flashboards Server - valuelabtest], Process Type [BMC:FlashBoardServer], Process Start Command [sc start "BMC Remedy Flashboards Server - valuelabtest"], Process Stop Command [net stop "BMC Remedy Flashboards Server - valuelabtest"], Process Status Command [sc query "BMC Remedy Flashboards Server - valuelabtest"]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:155       > /* Wed May 27 2020 05:37:53.0993  */ Process Service Name [BMC Remedy Email Engine - valuelabtest 1], Process Type [BMC:EmailEngine], Process Start Command [sc start "BMC Remedy Email Engine - valuelabtest 1"], Process Stop Command [net stop "BMC Remedy Email Engine - valuelabtest 1"], Process Status Command [sc query "BMC Remedy Email Engine - valuelabtest 1"]

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:169       > /* Wed May 27 2020 05:37:53.0993  */ Processes Started : [ ARSERVER BMC:DefaultJavaPluginServer BMC:NativePluginServer BMC:ARDispatcher BMC:CarteServer BMC:CMDBDispatcher BMC:ReconcilationEngine BMC:FileDeployer ].

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:174       > /* Wed May 27 2020 05:37:53.0993  */ Processes failed to Start : [ BMC:NormalizationEngine BMC:AtriumSharedPluginServer ].

      <MNTR> <TNAME: main                     > <INFO > <ProcessController                  > <   ProcessController.java:180       > /* Wed May 27 2020 05:37:53.0993  */ Processes Stopped : [  ].

      <MNTR> <TNAME: main                     > <INFO > <ARMonitorDaemon                    > <     ARMonitorDaemon.java:320       > /* Wed May 27 2020 05:37:53.0996  */ Initialization of ARMonitor completed.

       

       

      {Picture removed - refer to Rules and Guidelines}

       

      Please suggest me for the same.

       

      Thanks

       

      Message was edited by: Carl Wilson

        • 1. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
          Pallavi Hadavale

          Hi Mahesh,

           

          snippet from armonitor.log shows that below processes failed to start.

          Processes failed to Start : [ BMC:NormalizationEngine BMC:AtriumSharedPluginServer ]

          Do you see any error in the plugin logs with respect to above plugins? also arjavaplugin*/arerror and ardebug logs?

           

          Regards,

          Pallavi

          • 2. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
            MAHESH MEENA

            no error in arerror log file but in ar debig file i found

             

            Wed May 27 2020 09:43:35.261 com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; {server}:9556

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:66)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:1)

            at com.bmc.arsys.server.domain.pool.ObjectPool.checkOut(ObjectPool.java:84)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.getListEntryWithFields_aroundBody18(PluginServiceRPCImpl.java:1065)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl$AjcClosure19.run(PluginServiceRPCImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.PluginStatisticsAspect.monitorARDBCMethod(PluginStatisticsAspect.java:108)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.getListEntryWithFields(PluginServiceRPCImpl.java:1050)

            at com.bmc.arsys.server.domain.plugin.ExtensionFactory$ARDBCWrapperForPostProcessing.getListEntryWithFields(ExtensionFactory.java:280)

            at com.bmc.arsys.server.persistence.dao.entry.impl.VendorFormEntryDAOImpl.getEntries(VendorFormEntryDAOImpl.java:186)

            at com.bmc.arsys.server.domain.repository.impl.EntryRepositoryImpl.getEntriesWithLoadAttachmentOption(EntryRepositoryImpl.java:749)

            at com.bmc.arsys.server.domain.repository.impl.EntryRepositoryImpl.getEntriesWithAttachments(EntryRepositoryImpl.java:710)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.getEntriesWithLoadAttachmentOption(EntryServiceImpl.java:1319)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.getEntriesWithAttachments(EntryServiceImpl.java:1609)

            at com.bmc.arsys.server.domain.runtime.impl.QualAssignEvaluationServiceImpl.getSetPushFieldsMatches(QualAssignEvaluationServiceImpl.java:1405)

            at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFormActionExecutor.execute(SetFieldsFromFormActionExecutor.java:54)

            at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFormActionExecutor.execute(SetFieldsFromFormActionExecutor.java:1)

            at com.bmc.arsys.server.domain.runtime.impl.actions.AbstractActionExecutor.execute(AbstractActionExecutor.java:46)

            at com.bmc.arsys.server.domain.runtime.impl.WorkflowExecutorImpl.executeAction(WorkflowExecutorImpl.java:121)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilter(FilterExecutorImpl.java:1281)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilters(FilterExecutorImpl.java:1100)

            at com.bmc.arsys.server.domain.runtime.impl.actions.CallGuideActionExecutor.execute(CallGuideActionExecutor.java:199)

            at com.bmc.arsys.server.domain.runtime.impl.actions.CallGuideActionExecutor.execute(CallGuideActionExecutor.java:1)

            at com.bmc.arsys.server.domain.runtime.impl.actions.AbstractActionExecutor.execute(AbstractActionExecutor.java:46)

            at com.bmc.arsys.server.domain.runtime.impl.WorkflowExecutorImpl.executeAction(WorkflowExecutorImpl.java:121)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilter(FilterExecutorImpl.java:1281)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilters(FilterExecutorImpl.java:1100)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFiltersOnContextItem(FilterExecutorImpl.java:884)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.execute(FilterExecutorImpl.java:756)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.execute(FilterExecutorImpl.java:1)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.serviceEntry(EntryServiceImpl.java:2755)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody148(EntryFacadeImpl.java:419)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure149.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:264)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:189)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody150(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure151.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageClientTransaction(ARTransactionalManager.java:137)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody152(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure153.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:221)

            at com.bmc.arsys.server.internal.aspects.PostTransactionalOpsHandler.monitor(PostTransactionalOpsHandler.java:55)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody154(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure155.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:221)

            at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:280)

            at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:143)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody156(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure157.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ApiTracer.monitor(ApiTracer.java:276)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody158(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure159.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.EntryStatisticsAspect.monitor(EntryStatisticsAspect.java:94)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.serviceEntry_aroundBody434(ApiBaseImpl.java:2013)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl$AjcClosure435.run(ApiBaseImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ApiEventAspect.apiMethod(ApiEventAspect.java:44)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.serviceEntry(ApiBaseImpl.java:2009)

            at jdk.internal.reflect.GeneratedMethodAccessor306.invoke(Unknown Source)

            at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.base/java.lang.reflect.Method.invoke(Method.java:564)

            at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:197)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)

            at com.sun.proxy.$Proxy179.serviceEntry(Unknown Source)

            at jdk.internal.reflect.GeneratedMethodAccessor306.invoke(Unknown Source)

            at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.base/java.lang.reflect.Method.invoke(Method.java:564)

            at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)

            at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

            at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)

            at com.sun.proxy.$Proxy91.serviceEntry(Unknown Source)

            at com.bmc.arsys.serverrpc.RpcCallProcessor.ArServiceEntry_27(RpcCallProcessor.java:3394)

            at com.bmc.arsys.arrpc.version27.ARServerDispatcher_27.handleCall(ARServerDispatcher_27.java:1170)

            at com.bmc.arsys.arrpc.ARServerDispatcher.dispatchOncRpcCall(ARServerDispatcher.java:190)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatch(ArRpcCallHandler.java:843)

            at com.bmc.arsys.serverrpc.nio.RPCCallHandler.dispatch(RPCCallHandler.java:675)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(ArRpcCallHandler.java:831)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.callDispatcher(ArRpcCallHandler.java:508)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(ArRpcCallHandler.java:307)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(ArRpcCallHandler.java:597)

            at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)

            at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)

            at java.base/java.lang.Thread.run(Thread.java:832)

            at com.bmc.arsys.serverrpc.nio.ARThreadFactory$ARWorkerThread.run(ARThreadFactory.java:74)

             

             

            Wed May 27 2020 09:43:35.262 com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; {server}:9556

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:66)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:1)

            at com.bmc.arsys.server.domain.pool.ObjectPool.checkOut(ObjectPool.java:84)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.getListEntryWithFields_aroundBody18(PluginServiceRPCImpl.java:1065)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl$AjcClosure19.run(PluginServiceRPCImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.PluginStatisticsAspect.monitorARDBCMethod(PluginStatisticsAspect.java:108)

            at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.getListEntryWithFields(PluginServiceRPCImpl.java:1050)

            at com.bmc.arsys.server.domain.plugin.ExtensionFactory$ARDBCWrapperForPostProcessing.getListEntryWithFields(ExtensionFactory.java:280)

            at com.bmc.arsys.server.persistence.dao.entry.impl.VendorFormEntryDAOImpl.getEntries(VendorFormEntryDAOImpl.java:186)

            at com.bmc.arsys.server.domain.repository.impl.EntryRepositoryImpl.getEntriesWithLoadAttachmentOption(EntryRepositoryImpl.java:749)

            at com.bmc.arsys.server.domain.repository.impl.EntryRepositoryImpl.getEntriesWithAttachments(EntryRepositoryImpl.java:710)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.getEntriesWithLoadAttachmentOption(EntryServiceImpl.java:1319)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.getEntriesWithAttachments(EntryServiceImpl.java:1609)

            at com.bmc.arsys.server.domain.runtime.impl.QualAssignEvaluationServiceImpl.getSetPushFieldsMatches(QualAssignEvaluationServiceImpl.java:1405)

            at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFormActionExecutor.execute(SetFieldsFromFormActionExecutor.java:54)

            at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFormActionExecutor.execute(SetFieldsFromFormActionExecutor.java:1)

            at com.bmc.arsys.server.domain.runtime.impl.actions.AbstractActionExecutor.execute(AbstractActionExecutor.java:46)

            at com.bmc.arsys.server.domain.runtime.impl.WorkflowExecutorImpl.executeAction(WorkflowExecutorImpl.java:121)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilter(FilterExecutorImpl.java:1281)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilters(FilterExecutorImpl.java:1100)

            at com.bmc.arsys.server.domain.runtime.impl.actions.CallGuideActionExecutor.execute(CallGuideActionExecutor.java:199)

            at com.bmc.arsys.server.domain.runtime.impl.actions.CallGuideActionExecutor.execute(CallGuideActionExecutor.java:1)

            at com.bmc.arsys.server.domain.runtime.impl.actions.AbstractActionExecutor.execute(AbstractActionExecutor.java:46)

            at com.bmc.arsys.server.domain.runtime.impl.WorkflowExecutorImpl.executeAction(WorkflowExecutorImpl.java:121)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilter(FilterExecutorImpl.java:1281)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFilters(FilterExecutorImpl.java:1100)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.executeFiltersOnContextItem(FilterExecutorImpl.java:884)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.execute(FilterExecutorImpl.java:756)

            at com.bmc.arsys.server.domain.runtime.impl.FilterExecutorImpl.execute(FilterExecutorImpl.java:1)

            at com.bmc.arsys.server.domain.service.impl.EntryServiceImpl.serviceEntry(EntryServiceImpl.java:2755)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody148(EntryFacadeImpl.java:419)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure149.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:264)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:189)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody150(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure151.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageClientTransaction(ARTransactionalManager.java:137)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody152(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure153.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:221)

            at com.bmc.arsys.server.internal.aspects.PostTransactionalOpsHandler.monitor(PostTransactionalOpsHandler.java:55)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody154(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure155.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:221)

            at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:280)

            at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:143)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody156(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure157.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ApiTracer.monitor(ApiTracer.java:276)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry_aroundBody158(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl$AjcClosure159.run(EntryFacadeImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.EntryStatisticsAspect.monitor(EntryStatisticsAspect.java:94)

            at com.bmc.arsys.server.facade.impl.EntryFacadeImpl.serviceEntry(EntryFacadeImpl.java:416)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.serviceEntry_aroundBody434(ApiBaseImpl.java:2013)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl$AjcClosure435.run(ApiBaseImpl.java:1)

            at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

            at com.bmc.arsys.server.internal.aspects.ApiEventAspect.apiMethod(ApiEventAspect.java:44)

            at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.serviceEntry(ApiBaseImpl.java:2009)

            at jdk.internal.reflect.GeneratedMethodAccessor306.invoke(Unknown Source)

            at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.base/java.lang.reflect.Method.invoke(Method.java:564)

            at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:197)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)

            at com.sun.proxy.$Proxy179.serviceEntry(Unknown Source)

            at jdk.internal.reflect.GeneratedMethodAccessor306.invoke(Unknown Source)

            at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.base/java.lang.reflect.Method.invoke(Method.java:564)

            at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)

            at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

            at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

            at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)

            at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

            at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)

            at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)

            at com.sun.proxy.$Proxy91.serviceEntry(Unknown Source)

            at com.bmc.arsys.serverrpc.RpcCallProcessor.ArServiceEntry_27(RpcCallProcessor.java:3394)

            at com.bmc.arsys.arrpc.version27.ARServerDispatcher_27.handleCall(ARServerDispatcher_27.java:1170)

            at com.bmc.arsys.arrpc.ARServerDispatcher.dispatchOncRpcCall(ARServerDispatcher.java:190)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatch(ArRpcCallHandler.java:843)

            at com.bmc.arsys.serverrpc.nio.RPCCallHandler.dispatch(RPCCallHandler.java:675)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(ArRpcCallHandler.java:831)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.callDispatcher(ArRpcCallHandler.java:508)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(ArRpcCallHandler.java:307)

            at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(ArRpcCallHandler.java:597)

            at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)

            at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)

            at java.base/java.lang.Thread.run(Thread.java:832)

            at com.bmc.arsys.serverrpc.nio.ARThreadFactory$ARWorkerThread.run(ARThreadFactory.java:74)

             

            Carl - {IP and Server names removed as per Rules and Guidelines}

            • 4. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
              MAHESH MEENA

              here its already set in ar.cfg

               

              where to set or where its npt correct:

               

              Server-Name: valuelabtest

              Configuration-Name:{server}

              Server-directory: C:\Program Files\BMC Software\ARSystem\ARServer\Db

              Register-With-Portmapper: T

              TCD-Specific-Port: 3333

              Plugin-Port: 3334

              Server-Connect-Name: {server}

              Server-Group-Member: T

              Db-name: ARSystem

              Db-user: ARAdmin

              Db-Server-Port: 1433

              Db-Type: sqlserver

              Db-Host-Name: {server}

              SQL-Secure-Connection: F

              SQL-Server-Always-On: F

              Db-password: ...

              Remedy-App-Service-Password: ...

              DSO-Placeholder-Mode: F

              Currency-Ratio-Client-Refresh-Interval: 60

              Required-Field-Identifier-Location: 1

              Homepage-Form: AR System Customizable Home Page

              Locale-List: en

              Application-Enable: T

              Required-Field-Identifier: *

              Multiple-ARSystem-Servers: T

              Approval-Notify: 22 2

              Approval-Notify: 23 2

              Approval-Notify: 24 2

              Approval-Notify: 25 2

              Approval-Notify: 26 2

              Approval-Notify: 27 2

              Approval-Notify: 28 2

              Approval-Notify: 29 2

              Approval-Notify: 30 2

              Approval-Notify: 31 2

              Approval-Notify: 10 2

              Approval-Notify: 32 2

              Approval-Notify: 11 2

              Approval-Notify: 12 2

              Approval-Notify: 13 2

              Approval-Notify: 14 2

              Approval-Notify: 15 2

              Approval-Notify: 16 2

              Approval-Notify: 17 2

              Approval-Notify: 18 2

              Approval-Notify: 19 2

              Approval-Notify: 1 2

              Approval-Notify: 2 2

              Approval-Notify: 3 2

              Approval-Notify: 4 2

              Approval-Notify: 5 2

              Approval-Notify: 6 2

              Approval-Notify: 7 2

              Approval-Notify: 8 2

              Approval-Notify: 9 2

              Approval-Notify: 20 2

              Approval-Notify: 21 2

              Approval-Recent-History: 5 1

              Approval-Defn-Check-Interval: 300

              Approval-Due-Soon: 1 1

              Rejected-By-Others-Interval:

              Approval-Polling-Interval: 1800

              Cache-Display-Properties: F

              Num-selector-threads: 1

              Num-Preload-Schema-Segments: 25

              Num-Preload-Threads: 10

              Large-Result-Logging-Threshold: 1000000

              Max-Log-History: 8

              Max-Log-File-Size: 134217728

              Jmx-port: 61500

              Default-messaging-port: 61617

              Peer-listener-port: 40001

              Approval-Log-File: arapprov.log

              Configure-Log4j: F

              Approval-Debug-Type: 0

              Approval-Web-Doc-Dir:

              SLM-Collector-Suspended: F

              Approval-Server-Suspended: F

              Reconciliation-Engine-Suspended: F

              Smart-Reporting-User-Sync-Suspended: F

              CMDB-Service-Suspended: F

              Business-Rules-Engine-Suspended: F

              Assignment-Engine-Suspended: F

              DSO-User-Password: ...

              Mid-Tier-Service-Password: ...

              Attachment-System-Exception-List: AR System Publish Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41006), Data Visualization System Files(41024), Report(2000012), Report Definition(2010012), AR System Administration: Server Information(16356), AR System Administration: Server Information:Save Attachment(16362), AR System User Central File(20020), Visualizer Module Images(42083), Visualizer Module Registration(42004), AR System Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attachment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR System Message Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(301637000), RDA:Deployment Management Console(301637100),AR System Single Point Deployment Payload(49105), AR System File(49105)

              Full-Text-Collection-Directory: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection

              Full-Text-Configuration-Directory: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf

              Full-Text-Mode: Disabled

              Approval-RPC-Socket: 390680

              ASJ-Thread-Count: 4

              AR-Max-Attach-Size: 0

              Operating-Mode: 0

              Suppress-warnings: 300

              System-Messages-Displayed: 0

              Filter-Api-Timeout: 40

              CMDB-Log-File-Location: C:\Program Files\BMC Software\ARSystem\ARServer\Db

              CMDB-CIViewer-Graph-Limit: 0

              CMDB-Cache-Refresh-Interval: 300000

              CMDB-ChunkedItem-Cleanup-Initial-Delay: 900000

              CMDB-Max-Results-Per-Query: 0

              CMDB-Hard-Delete-Only-If-Marked-For-Delete: F

              CMDB-ChunkedItem-Allowed-Period-In-Cache: 3600000

              CMDB-Number-Of-Backup-Files: 10

              CMDB-ChunkedItem-Cleanup-Interval: 300000

              CMDB-Graph-Walk-Chunk: 200

              CMDB-Max-Log-File-Size: 250

              CMDB-Cache-Refresh-Initial-Delay: 900000

              CMDB-Impact-Weight-Default: 0

              Event-Channel-Enabled: F

              CMDB-Validate-Federation-Source: T

              CMDB-Log-Per-Thread: 0

              CMDB-Log-File-Name: cmdb_eng_debug_log.log

              CMDB-Allow-Global-BSSO-Delete: F

              CMDB-GQRecursion-Limit: 0

              CMDB-Logging-Level: WARN

              Jetty-Port: 8008

              Plugin-Loopback-RPC-Socket: 390626

              RE-Parallel-Job-Run: No

              RE-CMDB-API-Logging: No

              RE-Arrecond-Max-Log-Size: 20480

              RE-Debug-Level: 1

              RE-Defn-Check-Interval: 300

              RE-Job-Idle-Time: 0

              RE-Max-Log-File-Size: 300

              RE-CMDB-API-Performance-Logging: No

              RE-Polling-Interval: 18000

              RE-Cont-Job-Interval: 1800

              RE-Debug:

              RE-RPC-Socket: 390698

              Encrypt-Security-Policy: 2

              Load-Shared-Library-Path: C:\Program Files\BMC Software\AtriumCore\cmdb\server64\bin

              Plugin-Path: C:\Program Files\BMC Software\ARSystem

              Plugin-Path: C:\Program Files\BMC Software\AtriumCore\cmdb\server64\bin

              Plugin-Path: C:\Program Files\BMC Software\ARSystem\pluginsvr

              CMDB-Install-Directory: C:\Program Files\BMC Software\AtriumCore\cmdb

              RE-Log-File-Location: C:\Program Files\BMC Software\ARSystem\ARServer\Db\re

              Registry-Admin-User: admin

              Registry-Admin-Password: ...

              Registry-Location: http://server:8080/uddi

              Server-Plugin-Default-Timeout: 600

              Filter-Max-Total: 500000

              Filter-Max-Stack: 10000

              Private-RPC-Socket:

              Private-RPC-Socket: 390680 2 2

              Private-RPC-Socket: 390693 1 6

              Private-RPC-Socket: 390698 2 8

              Private-RPC-Socket: 390621 5 16

              Private-RPC-Socket: 390620 8 12

              Private-RPC-Socket: 390601 1 1

              Private-RPC-Socket: 390623 4 6

              Private-RPC-Socket: 390622 4 6

              Private-RPC-Socket: 390603 1 6

              Private-RPC-Socket: 390635 16 20

              Private-RPC-Socket: 390626 5 7

              Server-Plugin-Alias: BMC.FILTERAPI.NORM.ENGINE BMC.FILTERAPI.NORM.ENGINE {server}:9555

              Server-Plugin-Alias: RMDY.ITSM.ARL RMDY.ITSM.ARL {server}:9999

              Server-Plugin-Alias: ARSYS.AREA.AREALDAP ARSYS.AREA.AREALDAP {server}:9999

              Server-Plugin-Alias: REMEDY.ARF.ITSMUtil REMEDY.ARF.ITSMUtil {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.PARSEPARAMETERS ARSYS.ARF.PARSEPARAMETERS {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.OffsetCalculation RMDY.ITSM.OffsetCalculation {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY {server}:9999

              Server-Plugin-Alias: ARSYS.FILTERAPI.SMARTREPORTINGUSERS ARSYS.FILTERAPI.SMARTREPORTINGUSERS {server}:9999

              Server-Plugin-Alias: BMC.FILTERAPI.EVENT_ENGINE BMC.FILTERAPI.EVENT_ENGINE {server}:9556

              Server-Plugin-Alias: AREA AREA {server}:9999

              Server-Plugin-Alias: BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.FTSCONFIG ARSYS.ARDBC.FTSCONFIG {server}:9999

              Server-Plugin-Alias: BMC.ARDBC.ATRIUM.API BMC.ARDBC.ATRIUM.API {server}:9556

              Server-Plugin-Alias: BMC.ARDBC.ATRIUM.SERVICECONTEXT BMC.ARDBC.ATRIUM.SERVICECONTEXT {server}:9556

              Server-Plugin-Alias: ARSYS.ARF.SDG ARSYS.ARF.SDG {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.FORMPERMISSIONS RMDY.ITSM.RKM.FORMPERMISSIONS {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.PUBLISHREPORT ARSYS.ARF.PUBLISHREPORT {server}:9999

              Server-Plugin-Alias: CMDB.ARDBC.PENTAHO CMDB.ARDBC.PENTAHO {server}:9999

              Server-Plugin-Alias: REMEDY.ARF.HTML2TEXT REMEDY.ARF.HTML2TEXT {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.ARMIGRATE ARSYS.ARF.ARMIGRATE {server}:9999

              Server-Plugin-Alias: ARSYS.FILTERAPI.CONFIGCHECK ARSYS.FILTERAPI.CONFIGCHECK {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.UPDATEKAMMAPPINGS RMDY.ITSM.RKM.UPDATEKAMMAPPINGS {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.SG.MANAGEMENT.UTILITY ARSYS.ARDBC.SG.MANAGEMENT.UTILITY {server}:9999

              Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY {server}:9999

              Server-Plugin-Alias: DSM.FILTER DSM.FILTER {server}:9556

              Server-Plugin-Alias: RMDY.ITSM.RLECONFIG RMDY.ITSM.RLECONFIG {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.SNMP ARSYS.ARDBC.SNMP {server}:9999

              Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE {server}:9556

              Server-Plugin-Alias: ARSYS.FILTERAPI.SG.MANAGEMENT.ACTION ARSYS.FILTERAPI.SG.MANAGEMENT.ACTION {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.DOCSMIGRATION RMDY.ITSM.RKM.DOCSMIGRATION {server}:9999

              Server-Plugin-Alias: BMC.REMEDY.ITSM.CHG.FILTER BMC.REMEDY.ITSM.CHG.FILTER {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.FILESYSTEM RMDY.ITSM.RKM.FILESYSTEM {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.REGISTRY ARSYS.ARDBC.REGISTRY {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.PENTAHO ARSYS.ARDBC.PENTAHO {server}:9999

              Server-Plugin-Alias: RMDY.CAI.RESTFUL.CLIENT.FILTER.PLUGIN RMDY.CAI.RESTFUL.CLIENT.FILTER.PLUGIN {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.REPORTSCHEDULER ARSYS.ARF.REPORTSCHEDULER {server}:9999

              Server-Plugin-Alias: BMC.REMEDY.ITSM.SBEUTIL BMC.REMEDY.ITSM.SBEUTIL {server}:9999

              Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP {server}:9999

              Server-Plugin-Alias: BMC.ARDBC.ATRIUM.AIS BMC.ARDBC.ATRIUM.AIS {server}:9556

              Server-Plugin-Alias: RMDY.ITSM.RKM.REGISTRATION RMDY.ITSM.RKM.REGISTRATION {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.ASSET.SOFTWAREUSAGE RMDY.ITSM.ASSET.SOFTWAREUSAGE {server}:9999

              Server-Plugin-Alias: BMC.ARDBC.DEPRECATION.PLUGIN BMC.ARDBC.DEPRECATION.PLUGIN {server}:9556

              Server-Plugin-Alias: RMDY.ITSM.RKM.FS.KAM.SYNC RMDY.ITSM.RKM.FS.KAM.SYNC {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.LOGLEVEL.CHANGE RMDY.ITSM.RKM.LOGLEVEL.CHANGE {server}:9999

              Server-Plugin-Alias: REMEDY.ARF.ZIPATTACHMENTS REMEDY.ARF.ZIPATTACHMENTS {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.RSAKEYPAIRGENERATOR ARSYS.ARF.RSAKEYPAIRGENERATOR {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RKM.GROUP RMDY.ITSM.RKM.GROUP {server}:9999

              Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI {server}:9999

              Server-Plugin-Alias: NextId NextId {server}:9999

              Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA {server}:9999

              Server-Plugin-Alias: RMDY.ITSM.RLE RMDY.ITSM.RLE {server}:9999

              Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER {server}:9999

              Server-Plugin-Alias: BMC.REMEDY.ITSM.SBE BMC.REMEDY.ITSM.SBE {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.QUERYPARSER ARSYS.ARF.QUERYPARSER {server}:9999

              Server-Plugin-Alias: ARSYS.ARF.TWITTER ARSYS.ARF.TWITTER {server}:9999

              Server-Plugin-Alias: BMC.REMEDY.ITSM.INCIDENT.DLP BMC.REMEDY.ITSM.INCIDENT.DLP {server}:9999

              Server-Plugin-Alias: DSO.FILTERCONFIGURATION DSO.FILTERCONFIGURATION {server}:9999

              Plugin: arnativesignal91_build009.dll

              Plugin: reportplugin.dll

              Localized-Server: T

               

              Edit (Carl):  Server names and IP's removed - refer to the Rules and Guidelines

              • 5. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
                Mark Walters

                Look at the commands that start the Atrium components in the original post - eg

                 

                */ Process Name [BMC:AtriumSharedPluginServer], Process Command ["null\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\shared;C:\Program Files\BMC

                and

                Process Name [BMC:NormalizationEngine], Process Command ["\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne;C:\Program Files\BMC

                 

                This looks like a problem with one or more of JAVA_* variables being set in the armonitor.cfg file.  Check and make sure they all (there may be several) point to the correct locations.

                1 of 1 people found this helpful
                • 6. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
                  Pallavi Hadavale

                  Hi Mahesh,

                   

                  Please check Mark's response above and look in armonitor.conf file for the variables set for Java path which is used for artium and normalization plugin.

                  That should resolve your issue.

                   

                  Thanks,

                  Pallavi

                  • 7. Re: Unable to start service [ BMC:AtriumSharedPluginServer ], moving it to Failed to Start processes list.
                    LJ LongWing

                    Mahesh,

                    You are missing a key aspect.... Mark is telling you to look in ARMonitor.cfg, not AR.cfg