1 Reply Latest reply on May 22, 2020 10:55 AM by James Smith

    Snapshot OS Image Error

    Mark Rodgers
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      I executed a OS image snapshot and received  the following error.


      Device Snapshot OS Image internal failure PersistenceException error adding new Byte Array.

        • 1. Re: Snapshot OS Image Error
          James Smith

          You should look in your <TSNA-Data>\log\bca-networks.log.0 file. Find the matching exception.

          This kind of error could be from a Java Heap out of Memory error or a DB issue.


          suggest 1) if you are seeing a Java heap OOM error then increase the Java Heap space to 3X the size of your OS image file

                        2) if you are using an external DB Have your DBA examine the DB and DB server for errors or issue they need to address.


          Then restart the Webservice and re-try the deploy Os image action.

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