4 Replies Latest reply on Jun 3, 2020 1:51 AM by Jonas Henning

    DWP Catalog Knowledge Articles can you hide keywords from displayed search results?

    Annemarie Croad
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      BMC Helix Digital Workplace Catalog 20.02 is enabled with Full Text Search and keywords are weighted the same as Titles in the AR settings for FTS. 

      The search results in Digital Workplace Catalog show the title of the knowledge article found and the summary of the search pulls through the keywords.  The knowledge was created in Smart IT 19.08.  In Remedy Knowledge Management, the settings for the application configuration Words Around Hits is set to None, but this is being ignored.

      Does FTS override the Knowledge management settings and will always display the tags/keywords applied to the knowledge article when it is created in the search results?

      Is there any way to use the keywords to find the article but not display the keywords in the search results?