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Thanks for reaching out. I don't expect that we'll add ARM support to the 11.x version of Track-It! in the future. What I would encourage you to explore is the new 2020.x version of Track-It!. This version no longer requires client software and the full functionality is available via the browser. As such, any Windows system running Edge or Chrome will work with Track-It!. Check out https://www.trackit.com/whats-new/
A long shot but might be worth a try.
- On the Windows 10 machine, select start and type “Turn Windows features on or off”
- Expand Internet Information Services, expand Web Management Tools and check the boxes for ‘IIS Management Console’ and ‘IIS Management Service’
- After the features are installed, Restart the Windows 10 machine.
- Re-launch the BMC Track-It! Technician Client.
As Eric mentions, it may be a good time to take a look at Track-It! 2020. Being a 100% web based product, you will enjoy all those rich features through your browser taking away the need for server/client.