1 of 1 people found this helpful
Yes. We are updating Incident Status when Customer responds to email or adds note to ticket from Self Service Portal. In the update actions you need to get the ID of Status you want to set in as Status values are added as lookup to BMCServiceDesk__Status__c object.
Hope this helps.
Thank you, Vandana.
I will try this approach in the morning!!
Saved my dreams!