2 Replies Latest reply on May 15, 2020 4:53 AM by Nitesh Kumar

    Email notification business rule isn't running

    Gail Maddox
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      I've created an email notification business rule that will contact the customer upon creation of a ticket.  The business rule shows that it ran but the email isn't being sent and the business rule doesn't show as ran in the history of the newly created ticket.  Any thoughts?