10 Replies Latest reply on May 26, 2020 12:30 PM by Jennifer Schertz

    total time for a certain status

    Vanessa Garcia
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      Hello everyone, a question for admins, is there a way to have the total time a ticket has been in each status I have set? it means if a ticket was in waiting status - 1024 minutes, active - 500 minutes, and so on?


      I appreciate your comments. Kind Regards.