2 Replies Latest reply on May 18, 2020 5:21 AM by Nick Williams

    Is it possible to setup more than 1 Help Desk queue in Track-IT

    Nick Williams
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      I am currently evaluating Track-It and would like to know the following -

       

      Is it  possible to setup more than 1 Help Desk queue, so I can have queues for different departments. 

       

      What I would like is if an IT person logs into Track-IT they only see the IT HELP Desk queue and if another person from a different department logs in they only see the Help Desk  queue associated with them. 

       

      I don't want staff from each department seeing each others Help Desk queues.

       

      Many Thanks

       

      Nick