0 Replies Latest reply on May 11, 2020 5:39 AM by Vinay Upreti

    Timeout error on TrueSight Console while checking oneITSM configuraiton

    Vinay Upreti
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      Hi,

      Wondering if anybody else has encountered the same problem ? I am facing timeout error in TrueSight console while trying to check connectivity to oneITSM. appserver logs as follows:

      Will appreciate any comment / feedback on this.

      TrueSight version: 8.9.3

      oneITSM version: 9.1.3

      [07 May 2020 17:44:11,234] [Client-Connections-Thread-0] [INFO] [BLAdmin:BLAdmins:10.10.10.181] [Client] ITSM URL: http://10.10.10.29:80/arsys/WSDL/public/itsm9-stage/HPD_IncidentServiceInterface

      [07 May 2020 17:44:11,405] [Client-Connections-Thread-0] [INFO] [BLAdmin:BLAdmins:10.10.10.181] [Client] Established connection to ITSM server itsm9-stage

      [07 May 2020 17:44:11,739] [Client-Connections-Thread-0] [INFO] [BLAdmin:BLAdmins:10.10.10.181] [Client] <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

        <soapenv:Header>

          <ns2:AuthenticationInfo xmlns:ns2="urn:HPD_IncidentServiceInterface">

            <ns2:userName>*****</ns2:userName>

            <ns2:password>*****</ns2:password>

          </ns2:AuthenticationInfo>

        </soapenv:Header>

        <soapenv:Body>

          <Process_Event xmlns="urn:HPD_IncidentServiceInterface">

            <Action>EVENT_TESTCONNECTION</Action>

          </Process_Event>

        </soapenv:Body>

      </soapenv:Envelope>

       

       

      [07 May 2020 17:44:41,769] [Client-Connections-Thread-0] [ERROR] [BLAdmin:BLAdmins:10.10.10.181] [Client] Error WebServiceException occured in ITSMStubFactory class at method checkConnection

      [07 May 2020 17:44:41,769] [Client-Connections-Thread-0] [ERROR] [BLAdmin:BLAdmins:10.10.10.181] [Client] org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 30000 ms