2 Replies Latest reply on Jun 24, 2020 5:12 PM by Betty Neumann

    "Your session has timed out" when accessing event source in TSPS

    Patrick Mischler
      Share This:

      Hi Community,

       

      In a TrueSight setup I have encountered the following issue:

      TSPS_TSIM-MON_Cell_Access_censored_01.png

      TSPS_TSIM-MON_Cell_Access_censored_02.png

       

      When checking the logs of the affected TSIM server (TSIM server where the cell is installed), I have found the following.

       

      cellservice_jserver.log

      ERROR 04/28 16:23:35 BPPMServerConnUsingSAPService [ajp-nio-127.0.0.1-8009-exec-3] Could not authenticate client with username:null

       

      bppmws.log

       

      ERROR 04/28 16:24:35 [ajp-nio-127.0.0.1-8009-exec-4::::] TSPSWSAuthenticator Error while validating the Token

      com.bmc.bppm.wsclient.exception.ClientNotRegisteredException: Could not connect to server using given credentials, Message Returned from server : No connection to server

       

      My first guess is, that there is a connection not working. But which one? To which server? To the TSPS?

       

      Any ideas?

       

      Thank you!

       

      Kind Regards,

      Patrick