2 Replies Latest reply on Apr 7, 2020 1:11 PM by Ezra Wise

    'Get Entry By Query' usage question

    Ezra Wise
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      Hello there,

       

      I am trying to grab the Entry ID (Request ID) of a record in the SB:ServiceRequestStub form using the 'Get Entry By Query' Remedy connector widget.

       

      Here is the config info:

       

      Connection ID: [Remedy]

      Form Name: "SB:ServiceRequestStub"

      Query: "'Target Application Entry ID' = ""${processContext.IncidentInterface ID}"""

      Retrieve Option: "FIRST"

      Fields to Retrieve: ([Inputs] from a Build Input Set)

       

       

      My Input Set looks like:

       

      When I try to display the [Output] from the GEBQ I get an empty string "{}":

      Note: the "IID:" value is the 'IncidentInterface ID' I use in the query, above.

       

       

      I'm not sure I ever used GEBQ successfully before, so I'm guessing that it is something simple that I'm missing.  Any and all help will be most appreciated!!

       

       

      Thanks,

      --Ezra