2 Replies Latest reply on May 8, 2020 2:18 PM by Cris Coffey

    2019.2 - Assignment fields

    Russ Jones
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      I know that this has been asked, but I can't find the answer now, sorry.

      We have a lot of assignments created from templates, such as terminations.  Is there any field I can put the employee's name in that will be populated on the assignments automatically, similar to the Ticket ID?

       

      It is dreadful to have to navigate back to the parent ticket to open the email and find the employee's name again, or to type it in 16 times on assignments.  These assignments go across multiple departments, or have multiple due dates.

       

      Thanks,

      Russ