1 Reply Latest reply on May 6, 2020 9:51 AM by Cris Coffey

    Is anyone using the change request feature and also providing meaningful email notifications?

    Richard DiFolco
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      Understanding a new version was just released, is anyone using the change request function of trackit and receiving notifications with actual content?  Right now no matter what I do I only receive the "subject" of the change request and must log into trackit to view any details.

       

      Using self service does not show the full request, only "subject" as well.

       

      So right now email approving/declining is uselsss as there is no real content, and self service approval is useless as it shows the same as the email notification.

       

      If this is fixed or someone has this working please help me.  We are starting to look for other products that work.

       

      Help please!!