4 Replies Latest reply on Mar 30, 2020 5:52 AM by Samir Kazi

    Make attachments mandatory on Footprints Service Desk

    Samir Kazi
      Share This:

      Good morning everyone,

                                     Hope everyone is doing fine amidst the Covid disease. I have a question regarding attachments on Footprints 12.1.09. Like while closing an incident for a specific criteria can one force the user to attach a file before he/she closes the incident. I have explored various ways and since Attachments is Pre-defined panel, there is no way to control that. However If anyone has tried something like this using a different approach, please share.

       

      Thanks,

      Warm Regards,

      Samir