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Hey Kemp, every release has documentation posted on docs.bmc.com and in each release we have a section specifically for Upgrading, that explains what versions you can upgrade from and to and there is also a release notes section with whats new. You can find the 2020 release one here - https://docs.bmc.com/docs/trackit2020/upgrading-912125668.html
Thank you! I appreciate your time.