I think they are created when a status change on a CI occurs.
But I am not sure. How can I find out?
BSR has 3 usecases, event only, CI only and service impact
if you have a CI status change, normally it is part of a business service (so level 3), then you have a configuration option to not create an infrastructure incident but only create the causal and service incident
I think this is a know issue.
You can create a timeout rule and reduce the number of incidents .
where [ $EV.mc_object_class equals 'PROACTIVENET_COMPONENT']
ntadd($EV, "Check the functionality");
timer TimeoutCheck : PPM_SM_EV($EV) where [ $EV.status equals OPEN AND $EV.mc_object_class equals 'PROACTIVENET_COMPONENT']
timer_info: == EventTimeout
if $EV.severity equals OK then
$EV.status = CLOSED;
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I think I have found the cause. In the BMC Intelligent Incident Service Policy the Class Name was set to BMC_BaseElement.