10 Replies Latest reply on Mar 23, 2020 11:23 AM by Sinisa Mikor

    How to create a notification to be triggered when Operational categorization is selected in any incident.

    Ravinder Sharma
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      Dear Friends ,


      We have a requirement where we have to send a notification to some mail ids whenever an incident is created with some particular operational categorization.


      Means on the basis of operational categorization and assigned group we will have to notify some particular user other than assigned group members.


      Please help me to achieve this scenario.