1 Reply Latest reply on Mar 24, 2020 3:47 AM by Manisha Mirpagar

    Get wrong Instance ID for incident

    Tariq AlRamahi
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      Dear Communities,


      I Add Instance ID to this filter : NTE:NPC: TranslateNotificationMessageINC2_604 

      and in this form SYS: notification message I custom URL in (INC assignment) that contains instance id.


      When click to the URL it will transfer you to the smart IT (https://**************/smartit/app/#/incident/AGGB2WV2FCVHVAQGMB15QFOFCSNMK1), It was working fine before the upgrade, After upgrade when click to the URL it gets a wrong instance ID.

      And get this error "Incident not found in the database or you don't have access".


      Is there anything to configure to solve this problem?