This is controlled by 'Page break Interval' parameter which is by default set to 40 records.
You need to set to 0 (unlimited) or to any desired number.
Now I am not how to change that in remedy. Can you please ask BMC?
Thank you for the reponse. I have actually went through the 'viewer.properties' file in the Mid tier folder where this SpudSoft was located but then there is no such parameter which defines this value.
There must be another config file/xml file from where it reads the parameter or may be it is embedded in a jar file. Sorry, I don't have any test system to check the exact file name.
Unfortunately, that is fine . But then I had been searching for similar jar but then I wonder which one(s) would that be to edit or modify.
We've just had this implemented due to some challenges with the standard Excel export function in mid tier, i've not faced this issue yet but wondered if any more investigation has heralded results since March?
If not i'll start Prodding BMC.