4 Replies Latest reply on Mar 6, 2020 12:09 AM by Amit Jaiswal

    Suggesting Resolver Group depending on already resolved Incidents with Service

    Jean Paul OEUVRARD
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      Hello,

       

      When a user create an incident in Remedyforce Console, once he has selected a Service, I would like that the Resolver Group is suggested using already resolved incident with this Service.

       

      Do you know if this is possible ?

       

      Thank you