8 Replies Latest reply on Mar 9, 2020 11:54 AM by Jean Paul OEUVRARD

    Can RemedyForce make Service Request available to users depending on their country/region?

    Jean Paul OEUVRARD
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      Hello everybody,

       

      For now our org offers Service Requests available for everybody

      By the way, on User object side our users belong already to Region/Country via one Object Region and one Object Country which are handled by a process builder.

       

      Now, we would like

      1) to make SR available to users depending on their country/Region.

      2) Some SR will be transverse (available for multiple countries in multiple Region, or only few countries in  one Region, or only one country...)

       

      Remedyforce Administration only allow SR to be available through Profile or Permission Set. The same goes for Tiles.

       

      Do you know some way to link Request a Service Tile to Region Object via User object ?

       

      Thank you very much for your help