2 Replies Latest reply on Mar 4, 2020 2:24 PM by Janna Horn

    What is the difference in expected due and expected fix for priority settings?

    Janna Horn
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      I am trying to get my Priorities, and SLAs set up right, and still having issues. Could someone let me know the difference in

      Expected Due Duration

      Expected Fix Duration

      They both seem to be the same thing to me