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Hey Jonathan Piechur
From DWP 19.11 we have a "New Line" variable. In the following example, the answer to the "Select Region" question will appear on the next line.
Otherwise you'll have to use STRIP HTML. You could also use "Create Activity Log" and send the message as a comment to the Request.
Unfortunately the customer is running 18.08, and does not have the ability to Create Activity Logs, and STRIPHTML is not working in the Status Reason field.