Ideally, for RSSO integration, Analytics upgrade might not be required as the integration happens on the SAP BusinessObjects product.
Analytics installation performs only SQL/DB Objects insertion/updates, replaces universes in the system and Fiscal calendar form update.
If the SAP BO version is not going to change, then integration must happen. I would suggest to reach BMC support and get more clarification.
As I remember, Analytics installer had optional feature like load fiscal calendar, import BIAR files, run SQL scripts and integration with SSO etc.
So running the installer again, it will defect the existing installation and then provide these options.
Even if the upgrade is required to 8100 Patch 1, then, do you know if the out-of-box ITSM universe is modified/customized? As this will be replaced and hence the ask for backup. There will be many changes within in the ITSM universe in Patch 1 and hence replace is required.
If you are using linked universe and ITSM universe is not modified then upgrade will be smooth.
Since you have only production system, I would suggest to perform upgrade with BMC's help that would be fruitful upgrade.
Thanks for your reply Abhay, BMC aren't really helpful in my case and keep iterating that the support for BMC Analytics ends on 31st March 2020.
BMC Analytics has been integrated with ASSO (Atrium) and every time I try to login get the following error.
"Unable to login to SAP BusinessObjects BI Platform. Check if the user exists in SAP BusinessObjects BI Platform server or If your SAP BusinessObjects Server license is valid and not expired. Refer to excpetion below for more details. Exception: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"
Unable to find the error in the logs - Maybe I'm not looking at the right log files.
We have customized the ITSM Universe and it's not linked universe.
Even I have my own doubts that upgrade will not resolve the issue.
I am still unsure why RSSO upgrade is required.
As per this link Installing Remedy SSO - Documentation for BMC Remedy Single Sign-On 9.1 - BMC Documentation Your AR version should still support/use with ASSO. Although RSSO will support both AR version 9.x and 8.x.
Since your ITSM universe is customized, Analytics upgrade is not an option for now.
However, using Analytics 8.1.00 installer, you can remove the ASSO integration from your current setup. See link Modifying the installation - BMC Analytics for BSM 8.1.00 - BMC Documentation This process will not delete the Analytics installation, system config files or universe/reports.
Once you are out of ASSO, you can then follow manual RSSO integration with Analytics, see link https://docs.bmc.com/docs/rsso91/manually-integrating-remedy-sso-with-remedy-applications-799091345.html?src=search#Manu…
Hope the above links helps you to integrate with RSSO without Analytics upgrade.
Thanks Abhay. Will try and let you know.
Yes, use SAP authentication and proceed and complete the installation.