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Do you have entries for those classes in the SHR:SchemaNames form with associated AST: form names?
Basically that is done by set of OOTB activelinks. based on lookup keywords from SHR:SchemaNames, it sets the corresponding classid and table gets refreshed based on that using dynamic external qualification. So enable activelink logs and check what is happening.
Please check below active links:
I did activate client active link log only but they are not much information, and at the moment I can not go inside with the developer studio...
I am sure this is possible with a standard functionality settings of association relation somewhere.
I have just published a similar issue with a more functional approach to investigate it.
Dependency Relation sub class BMC.CORE:BMC_HostedService not available to be used
Sorry for the delay but I cannot answer to your very interesting question because in spite of CMDB Admin privileges I do not have access to this form in my organization... But can we imagine It does not have this entry in the SHR:SchemaNames. Does this setting entry must be add to this form?
Does enable this setting exist from an administration standard console?
I am sure this is possible with a standard functionality settings of association relation somewhere so I have just published a similar issue with a more functional approach to investigate it. Dependency Relation sub class BMC.CORE:BMC_HostedService not available to be used
2 of 2 people found this helpful
If it is to establish relationship, that can be easily done using CMDB Explorer. Is there anything specific reason we are using ITSM to relate CIs?
Ideally CI service modelling has to be done using CMDB explorer.
Yes it is the reason, but on my side the CMDB explorer is unavailable due to the flash player obsolescence and I will wait for CMDB 19.2 to make this case to be apply.
Thanks you I really appreciate to know this way to enable this specific relation between those classes with standard CMDB Explorer, and bypass SHR:SchemaNames privileges access.