Hi Peter Adams
you mentioned in this thread that „Console enhancements is a big focus for us, in 20.02 and likely in 20.08.“
I checked the 20.02 enhancements and cannot find the enhancements releated to the Ticket Console in the 20.02 release.
Actually there are 131 ideas from 2012 to 2018 which are still on the Roadmap.
Oldest Idea on the Roadmap is from July 2012:
https://communities.bmc.com/ideas/11474 with 1165 score points created in 2015 on the roadmap since 2016
https://communities.bmc.com/ideas/13974 with 1035 score points created in 2016 on the roadmap since 2017
https://communities.bmc.com/ideas/12550 with 1015 score points created in 2016 on the roadmap since 2018
https://communities.bmc.com/ideas/14127 with 920 score points created in 2016 on the roadmap since 2018
https://communities.bmc.com/ideas/13449 with 865 score points created in 2016 on the roadmap since 2017
https://communities.bmc.com/ideas/14686 with 865 score points created in 2016 on the roadmap since 2017
https://communities.bmc.com/ideas/9443 with 850 score points created in 2015 on the roadmap since 2015
https://communities.bmc.com/ideas/11823 with 835 score points created in 2015 on the roadmap since 2018
https://communities.bmc.com/ideas/1682 with 785 score points created in 2013 on the roadmap since 2015
https://communities.bmc.com/ideas/10290 with 785 score points created in 2015 on the roadmap since 2015
…and so on…
What´s wrong here???
In my opinion, BMC would bind far more customers and win new ones if the wishes of the customers were also taken more into account.
Every time a customer/partner writes in an idea why it has not yet been implemented, you usually comment that there are ideas that have significantly more votes and are considered first.
Somehow I'm missing the transparency which ideas are these?!
Somehow you feel as a customer here not taken seriously☹
I claim that the 20.08 release and also the announced beta must make me as a customer very positive and amazed to overlook the fact that BMC has slept through it to transfer Smart-IT to a platform that can do more than what is currently offered. From my point of view it is a mistake not to transfer Smart IT to the Helix platform technology as well.
If the Idea Management is not perceived by BMC, then stomp it in again. This way BMC doesn't have to justify itself about customers like me and I don't have to worry about my expectations, because then I don't have any expectations about the product and the roadmap anymore.
BMC is in my view, at the top of the league in terms of technological progress, but that's not enough. I would like to have a little more ear for the customers and their wishes.
Other manufacturers like ServiceNow or 4me are a bit faster here. Example 4me, they release a new feature almost every week. These are always just small things, but this has a much better publicity effect, instead of hoping for the new release every 6 months and then being disappointed again.
Keep up the good work with the innovations, but don´t forget the customers need.