1 Reply Latest reply on Mar 3, 2020 11:44 AM by Cris Coffey

    Category Description

    Timothy Evans
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      I am setting up my offices new Track-it Helpdesk system and I have now set up several ticket categories that have descriptions on them and I was wondering if anyone knew of a way that our users cans see those descriptions as they are trying to select a category? We feel this may help them better select the correct category when entering a ticket.

       

      Thank You

      Tim