2 Replies Latest reply on Feb 20, 2020 7:42 AM by Parag Ghanekar

    SmartReporting Error while accessing through SmartIT for some users

    Dawood Yawanseh
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      Hi all,

      When I click on Reports via SmartIT i get below error.

      ServiceException: Incorrect report server url mentioned in the report server settings.

       

      I've verified the reporting server name and reporting  URL following locations and everywhere it looks same and accessible.

      1. Verified ReportingServerURL in SmartIT_Business.CONFIGURATION_PARAMS table

      2. Mid-Tier reporting configuration

      3. Reporting server -Administration->Configuration_>General Settings _> External Instance Base URL

       

      and it is already working for other users, so not all users facing same issue, and the user that facing the issue has the flouting lincense.