3 Replies Latest reply on Feb 16, 2020 12:41 PM by Ganesh Gore

    What is the main differences B/w  SRM , Service Requests , SLM,SLA's, Service Desks In ITIL 4

    Muhammad Khan
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      Dear All,

      I am finding it a little confusing these concepts in ITIL 4 as I have to give ITIL 4 exam so any help would be beneficial.


      1. What is Service Request Management In terms of ITIL 4.

      2. what is service request and how it is different from Service Request Management and Service Desks.

      3. What is Service Level Management how it is differs from Service Level Agreements.


      I hope someone can help .