2 Replies Latest reply on Mar 31, 2020 4:08 AM by Abdul Moid Mohammed

    RE:Archiving on SRM:Request(Service Request Archive Policy)

    Abdul Moid Mohammed
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      Hi Everyone,


      We are trying to Enable Archiving on Our Production Environment.


      As a process we have verified this configurations/Enabled the Archiving on NON-Production which runs fine and records are archived to Archive Forms and records can be searched too from Database by following this queries on Non Prod's

      -

      Select count(*) from SRM_Request_Archive;

      Select count(*) from SRM_Variable_Archive;

      -

      We dont see any of the records for the above queries and archive forms on Production Enviornment.

       

      -------------------------------------------------- Followed the below  articles--------------------------------------------------------------------------------------

      Archiving Best Practices and configurations

       

      - https://communities.bmc.com/docs/DOC-125048

      - https://communities.bmc.com/docs/DOC-112246

      - https://communities.bmc.com/docs/DOC-117591(Service Request Archiving)

      - https://communities.bmc.com/thread/202101?start=0&tstart=0

      - https://communities.bmc.com/docs/DOC-114671

      - https://communities.bmc.com/docs/DOC-115397 ( Archiving SRM:WorkInfo)

      - https://communities.bmc.com/message/655984#655984 - (Archiving the Data based on the support company)

      ( Here is the link to Connect with Remedy - Remedy 9 - Archiving Webinar Recording -https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2015/05/20/connect-with-remedy-remedy-9-archiving-webinar-recording)

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      Appreciate the assistance in getting this Archiving work on Production and would be great if we can have records on Production being moved to Archive forms.

       

      Thanks;--Abdul Moid