1 Reply Latest reply on Feb 13, 2020 2:37 AM by Abhay Bagalkoti

    Lifecycle dates didnot show 2020 dates

    Yanet Cruz
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      Please help,

       

      In my reports I used "Incident Reported Date - Year" as a report filter, but the reports are empty. After I checked and the lyfecycle dates dont recognize 2020 tickets.

      I get an sample of tickets subimitted December 2019 and January 2020, the dimensions works ok in 2019, but not in 2020

      Any idea where to check?

       

       

       

      Lifecycle Dates
      Submit DateIncident IDIncident Reported Date - YearIncident Reported Date - Month Of YearIncident Last Resolved Date - YearIncident Last Resolved Date - Month Of Year
      12/31/2019 12:20:22 PMINC000001006603201912
      12/31/2019 12:54:45 PMINC000001006605201912201912
      12/31/2019 12:56:16 PMINC000001006606201912
      01/02/2020 6:36:31 AMINC000001006611
      01/02/2020 6:38:02 AMINC000001006613
      01/02/2020 6:41:09 AMINC000001006615
      01/02/2020 6:42:45 AMINC000001006617