7 Replies Latest reply on Feb 12, 2020 7:02 AM by Abhay Bagalkoti

    Incident with Relationships - Smart Reporting 9.1.04 patch 2

    T. D.
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      I am using the OOTB Smart Reporting view for Incident Management. I created a report that list all the incidents for group "ABC."

       

      From the Relationship folder I added "Request ID."

       

      All of this works perfectly.

       

      I am trying to create a filter that will show all my incidents that belong to group "ABC" AND only show the relationships were the Request ID begins with "AOT."

       

      When I add the Request ID filter and try and filter out only those beginning with "AOT" I am not seeing ALL my incidents assigned to the group "ABC."

       

      Is there a way to do this?

       

      Thanks for your help!