4 Replies Latest reply on Feb 12, 2020 9:08 AM by Aryan Anantwar

    unable to change incident status from assigned to in progress

    Chittaranjan Patra
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      Hello all,

       

      we working on a use case (Ticket Triaging ) , previously we were able to change status of incident from assigned to in progress using - (Assigned incident and change status ) auto pilot incident management  but currently we are facing issue were status is not getting changed to in-progress. Kindly provide assistance .

       

      Regards,

      Chittaranjan