6 Replies Latest reply on Feb 6, 2020 1:17 PM by Ganesh Gore

    SRM Status Completed or Closed 9.1.04

    T. D.
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      I was reviewing BMC's documentation on SRM statuses and how they align with the other modules.

       

      SRM status "Completed" indicates that the Work Order is Completed or Closed.

       

      SRM status "Closed" indicates "not applicable" for all modules.

       

      Why do I have some requests that show Completed and some Closed?

       

      I set the status of a Work Order to Closed and the SR status says "Completed".

       

      What causes some of the requests to say Closed instead of Completed?

       

       

      THANK YOU!

       

      https://docs.bmc.com/docs/srm91/relationship-of-service-request-status-to-fulfillment-request-status-609065612.html