1 Reply Latest reply on Feb 6, 2020 4:46 AM by Abdul Moid Mohammed

    RE:Getting session dropped

    Abdul Moid Mohammed
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      Hi Everyone,

       

      We are with BMC Remedy ARS,ITSM Suite with RSSO,DWP

      With Windows as OS and Oracle as DB,

      We are with Server Group environment ( 3- App Servers,2- Mid tier,2- RSSO,2- DWP Servers) with Loadbalancer using LDAP Authentication

       

      Getting session dropped

       

       

      We implemented this article https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21O000000oUm7SAE&type=Solution

      We are still getting the authentication failed errors at our environment.

      We have cross checked all the associated KB's from Communities regarding the Session timeout and ARERR 623 and every config seems to be in place.

      - Getting Authentication Failure ARERR [623] while login with RSSO

      - Getting ARERR 623 Authentication Failed in RSSO for AR/LDAP Authentication

      - After trying to login to AR server using RSSO we are getting Authentication failed (ARERR 623)

       

      Checked/Cross verified Integrations from Manually integrating BMC Remedy Single Sign-On with BMC Remedy applications - Documentation for Remedy Action Request Sy…  and everything looks good

       

      Attaching the arjavaplugin logs for assisting me on this issue at your earliest availability.

       

      Appreciate response at your earliest availabiltiy.

       

      Thanks;--Abdul Moid