We are with BMC Remedy ARS,ITSM Suite with RSSO,DWP
With Windows as OS and Oracle as DB,
We are with Server Group environment ( 3- App Servers,2- Mid tier,2- RSSO,2- DWP Servers) with Loadbalancer using LDAP Authentication
We implemented this article https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21O000000oUm7SAE&type=Solution
We are still getting the authentication failed errors at our environment.
We have cross checked all the associated KB's from Communities regarding the Session timeout and ARERR 623 and every config seems to be in place.
Checked/Cross verified Integrations from Manually integrating BMC Remedy Single Sign-On with BMC Remedy applications - Documentation for Remedy Action Request Sy… and everything looks good
Attaching the arjavaplugin logs for assisting me on this issue at your earliest availability.
Appreciate response at your earliest availabiltiy.