5 Replies Latest reply on Feb 5, 2020 3:27 PM by Paul Donders

    Allow all staff to add notes to all task/incidents

    Derrick Crew
      Share This:

      In our org we have view all on for all incidents and tasks so our techs can see the other queues but not edit the tickets unless they are part of the queue the task or incident is assigned to. We want to allow anyone to add a note (actions -> add note) to any ticket even if they cant edit the ticket itself. Is this possible with a sharing rule? If so what object would i use to target this permission?