3 Replies Latest reply on Feb 3, 2020 7:00 AM by Cris Coffey

    Report not pulling correct data after update to Track-It v.11.4

    Heidi Farnham
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      We recently updated to 11.4 (yes, I know).

       

      A user-created report that provided Technician Hours by Date is no longer pulling the correct hours.  It appears to be a small portion of the actual time the consultant spent on tickets.

       

      I am a beginner with Crystal, where the report is pulling identical info to Trackit.

       

      Has there been a field change in this version?  The hours used to be (v.11.2) on the Resolution tab of a ticket though that field is no longer displayed there.

       

      Any guidance would be appreciated.

       

      Heidi