1 Reply Latest reply on Jan 30, 2020 10:43 AM by Cris Coffey

    Upgrade from 11.4 to 2019 or 2020

    Zurita Brown
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      Just want to make sure we understand correctly:

       

      1. Our current version is 11.4.0.406. We have two options:

      A. Fresh start begin with new system/new processes, clean data and

      B. Upgrade with migration of data

      Our technician asks - with option 2, are we required to upgrade to 11.4.1.558 or higher?  or 11.4 SP 01 Rel 2?

       

      2. There are several documents in the BMC support site describing how to upgrade to the latest version of Track-It! 11.4 on the same server. Would you be able to provide via remote session (or WebEx) and guide us through the upgrade process?  Or,  if we migrate to another server?

       

      3. Is it covered by our support agreement?

       

      Thanks for your prompt reply.

      ~Rita

        • 1. Re: Upgrade from 11.4 to 2019 or 2020
          Cris Coffey

          Under docs.bmc.com, if you search for Track-It! 2020, you will find a section in there about upgrading/migrating and it should point out the specific version of 11.4 you need. This will be the same for 2019 or 2020.

           

          We do not offer webex migration assistance. If you would like that type of service, there are several Track-It! consultants available for hire that we could recommend.