6 Replies Latest reply on Feb 14, 2020 10:27 AM by Cris Coffey

    How to report on break fix incidents vs service requests in Track-IT! 2020?

    Eric Stortz
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      Background:  My organization is preparing to go live on a new install of Track-It! 2020 in February.  We are/have been using Track-It! version 11.4 previously.


      Question: My question is how best to configure Track-It! 2020 to cleanly differentiate between a ticket that is a break/fix incident versus a ticket that is a service request?