Your help please,
How can I map the operational and product category from the SRD.
In the AOT I added the operational categorization fields level 1 and 2, and the product categorization level 1
In the PDT I created the corresponding variables.
From the srd in questions, I created menu type questions from which I can select the text corresponding to the categorization.
How can I map the selected categorizations to the work order?
Could you please elaborate more on the use case? Are you trying to request mentioned SRD via Digital Workplace?