2 of 2 people found this helpful
I would require a new button that opens and calls an apex class. When called the VF page will auto close. Same behavior as all the out of the box BMC buttons.
In the apex controller class you describe the field mapping.
If needed, happy to assist as part of consultancy.
3 of 3 people found this helpful
I've had similar discussions in my company but it contradicts with the process - CR are created to solve issues => Hence the create/auto-link from INC to CR, and not the reverse
We instruct teams not to mix - so no links in both directions : INC caused by CR vs CR logged to solve INC ) -
Whenever a CR causes INC (indeed, this happens) - the CR's are referenced in description while the Post-Mortem Info of the CR alsa may hold a reference
but no standard links
We find it more important to link both INC & CR to the correct CI which than shows the complete histo of events
Works fine for us.