7 Replies Latest reply on Feb 5, 2020 6:41 PM by Bill Robinson

    TrueSight Data WareHouse Installation Issue (TrueSight Smart Reporting for Serve Automation)

    Omkar Karavade
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      Hi Experts,

       

      We are trying to install TrueSight smart reporting. We are following the below document. We have verified all the pre-requisites. We have installed RSCD agent, NSH and Microsoft Visual C++ 2015 Redistributable.  But, when we run the installer, it is failing with the attached error. Basically, it is trying to install Microsoft Visual C++ 2015 Redistributable, even though it is already installed and failing. The log file which the installer instructs to refer does not exist on the server.

       

      We have also tried to run the utility which detects Microsoft Visual C++ 2015 Redistributable separately from  command prompt and the output suggests that Visual C++ is installed and running. Not sure why the installer is trying to install it again and failing. Can you please advice on this.

       

      Installing TrueSight Server Automation - Data Warehouse using the wizard - Documentation for TrueSight Smart Reporting f… https://docs.bmc.com/docs/tssr/193/installing-truesight-smart-reporting-platform-with-sql-server-907305193.html