3 Replies Latest reply on Feb 3, 2020 11:14 PM by Neena Ahirrao Guha

    Sub Category Selection Email to Incident field

    Gabriel McGinn
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      Leveraging the email to incident fields process, how does one map to a sub category in the correct categorical tree?

       

      Mapping the event data to the Incident object fields - Documentation for BMC Remedyforce 20.17.02 - BMC Documentation

       

      Example:

       

      Product 1 - Systems

      Product 2 - Systems