Hi, Can I have an update on this?
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Did you tried to create your Own Flow Adding or copying flows - Documentation for BMC Helix Integration Service - BMC Documentation as described on this documentation?
Hello Sven Lang,
Thanks for your reply, I had a walktrough of the doc shared and that looks good but I would like to know that whether any "Resolve Incident" flow is provided OOTB or not in integration studio ?
From my understanding you can update Records or Sync records and in the defined mapping you can chooce the status value which will be set.
For Example Enabling prebuilt integration with Salesforce Service Cloud - Documentation for BMC Helix Multi-Cloud Service Management… under the following headline "To map Service Cloud vendor data to Remedy ITSM or Remedy with Smart IT" Point 10 indicate your question.
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BMC has deprecated the "Resolve Incident" flow available for the Incident Brokering from Integration Service from v19.08.
Now the auto closure of tickets from AWS to Remedy ITSM is present OOTB from v19.08 onwards.
However, In my case, it was not working because of some process corruption and it resolved after reverting the customizations present for the process and re-configuring the connector in the Innovation studio and now it's working fine .