4 Replies Latest reply on Feb 5, 2020 5:26 AM by Ganesh Gore

    Attachment symbol

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      Hi Team,


      When the email is received from BMC remedy for change ticket, the attachment symbol is appearing in the email but there are no attachments in the email.

      Please let me know hot to fix it.


        • 1. Re: Attachment symbol
          LJ LongWing

          Are there any 'icons' in the email?  Little graphics of any sort?

          • 2. Re: Attachment symbol
            Sinisa Mikor

            That symbol isn't part of e-mail message; it was added by your e-mail reader because message supposedly contains attachments.  Have you looked at original message in AR System Email Messages (or ticket's WorkInfo/WorkLog) form?  If an attachment was supposed to be sent, you should be able to find it there; it is also possible that you're using template which presumes that an attachment will be added and structures message to include it, but it isn't added for some reason.

            • 3. Re: Attachment symbol
              Nitesh Kumar

              You can also check below points additionally :

              1. AR System Email Messages whether it has attachment or not.
              2. Check AR System Email Error Messages form
              3. User has permission to that form and attachment fields
              4. Capture filter and escalation log on the event of send mail
              • 4. Re: Attachment symbol
                Ganesh Gore

                I would also check the template code used in this email. It looks like custom HTML template used in this notification.