9 Replies Latest reply on Jan 26, 2020 11:53 PM by Meeta Lalwani

    TSNA TSO Integration after LDAP integration

    Saurabh Pasalkar
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      Hi Experts,

       

      We have TSNA 8.9.04.002 and TSO 8.1 installed on separate VMs. We did the integration with TSO for change management and it was working fine. Couple of days before we integrated TSNA with LDAP. After integration, sysadmin got disabled and we logged in with the LDAP Admin user (given in the catalina.properties file). During login, we tried with only the username for eg. 'LDAPAdmin' but it got failed with error "Incorrect username/password. Provide valid credentials to prevent the account from getting locked". So we entered the username as "LDAPAdmin@domain.com" and the user got successfully logged in.

       

      Now, we made changes in the adapter configuration (changed only username LDAPAdmin@domain.com) in CDP and tested the change management integration. The Change ID got updated in TSNA, when we approved the request in Remedy, we got error in TSO processes log "Incorrect username/password. Provide valid credentials to prevent the account from getting locked".

      FYI, TSO is not integrated with LDAP.

       

      Is this because we have integrated LDAP with TSNA? We tried with double and single quotes in the doLogin operation of Development studio, but still got the same error.

       

      Could you all please help in getting this issue resolved.

       

      Thanks in Advance.

       

      Regards,

      Saurabh Pasalkar