1 Reply Latest reply on Jan 21, 2020 2:05 PM by Jason Miller

    Best Practice keeping foundation data in sync between stages

    Thomas Miskiewicz
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      We have to keep the foundation data synched between the stages. Support Groups and Assignment rules in particular. What's the best practice here?

        • 1. Re: Best Practice keeping foundation data in sync between stages
          Jason Miller

          I use RRR|Chive. I create a few different .cfg files, each include all of the related forms for syncing different areas like People, Support Group, etc. I have even been known to sync transactional forms (INC, CRQ, WO, etc.) from prod to lower level environments so I have good test data for things like SLA, assignment rules, etc. Of course I only do this if the organization does not have any problems with duplicating production data in lower-level environments (consideration for sensitive data security, customer privacy, etc.).

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