I do not have the incident module right now to give you more details, but I believe it will involve a form and some templates.
It seems like maybe the form or the templates are incorrect and pointing to invalid fields, tables or columns.
Can you check from Developer Studio the DSM Incident forms and verify they look correct?
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Yes i checked it was looking normal. But when i look to bmc's docs i saw a knowledge about this issue. All the problem fixed when i follow the knowledge. Solution's link is : https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA214000000glWwCAI&type=Solution