2 Replies Latest reply on Jan 20, 2020 10:45 AM by Parag Ghanekar

    Unable to download word docs from particular tickets

    Edison Pioneer
      Share This:

      Hi all,

       

       

      An end user is able to download all files from ticket notes on SmartIT, except for Word docs from few particular tickets, and this happens intermittently.

       

       

      When she gave us the tickets numbers, we were able to download word files just fine.

       

       

      She was using Chrome, and we did not bother going to her downloads folder, we were looking only for the downward swoop which we normally see whenver we download files in Chrome.

       

       

      Anyone has any ideas on how come this is happening?

       

       

      Why is she facing this downloading issue only on particular tickets?

       

       

      Any help from anyone would be highly appreciated.

       

       

      Thanks,