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Not sure which permission I'm missing?
In my org, when I go Remedyforce Administration/Application Settings/Consoles – click on “default Setting for Profiles” and then go to “Create/Edit layout” – I have have the buttons for Assign Categories, Assign Templates, Assign Status. (See below). In another trial org, I don't have those. Same permissions/profile (system administrator). Anyone know the magic to make them appear?
The trial org: